Guide Valuable Visitors to Your Site using Co-Browsing

Today an average of 30 percent of all service transactions take place online. Live web support using active chat and co-browsing transfers traditional service experiences in the virtual world of the internet. During co-browsing, an agent (Mediatrix WEB SCOUT) joins the website visitor and tours the site together. This is done without the need for specialist software installation or prior adjustment of visited content. A virtual consultation develops - also called 'Human Assisted Web'.

By the end of the 1990s, ITyX had already started with the development of co-browsing for guided live web support and since continuously improved the technology. Co-browsing is used in Mediatrix WEB SCOUT. The technology can be operated on encrypted content and offers many individual functions with flexible configurations.

: Image: Web content can be operated simultaneously and in real-time: During co-browsing, the application acts as 'agent' between the browsers of the conversation partners (visitor and customer service staff)

ITyX Technology for Co-Browsing includes eg:

Joint visit of internet contents (collaborative/shared browsing)
Joint completion of forms (shared web forms)
Forwarding of sessions to available specialists (session forward)
Visualisation of contents through advisor arrow (telemarker)
No adjustment on the internet content
Cross browser compatible
SaaS model available

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