Methods for Multi-system Intelligent Information Logistics

ITyX has developed the technological base for a self-learning contact centre solution through various research projects with scientific and academic institutes. This combination of science and software has created automated information logistics at its best.

The methods for each business process are individually imported via the CONTEX Workflow and Integration Platform into the contact centre solutions and incoming mail systems. There is currently no other strategic standard system platform from any other supplier that has the flexibility and scope of our solutions. We lead the way in the control and handling of communication processes in medium sized to large organisations with regards to modularity, functional scope and ability to integrate - from technology to clients for the operative staff.

The central CONTEX process designer works independently of operating systems and applications and beyond system boundaries. It enables, in real time, business process design and the control of operations.

ITyX Technologies for Information Logistics in Contact Centres and Mailrooms:

• Self-learning meta classification process for free text, invoices and forms
• Automatic processes to handle documents in Input Management
• Social Crawler for customer prioritisation in Response Management
• Self-learning data extraction processes and fuzzy search(Enterprise Search)
• Image enhancement of scanned documents and OCR results
• Virtual transfer of process data by modern screen scraping methods
• Planning and control procedures for operating and business processes