Dynamic FAQ Software for your Web Self Service

More than 70 percent of online consumers prefer to contact organisations using their Internet pages to communicate or find out more about products. Mediatrix SELF SERVICE, the FAQ software from ITyX, supports Internet visitors around the clock by helping them search for information and to receive immediate responses to recurring questions. Minor questions are handled online and resolved immediately. The dynamic FAQ software frees up capacity within the customer service operation to focus on more complex customer concerns.

Mediatrix SELF SERVICE is a module from the Response Management solutions by ITyX. Mediatrix SELF SERVICE uses text mining and fuzzy search technologies. It dynamically learns responses to frequently asked questions from email communications in Mediatrix RESPONSE. As a result - depending on sector and complexity - between 15 and 45 percent of questions posed online can be answered automatically through targeted information delivery, avoiding live agent engagement.

Benefits of Mediatrix SELF SERVICE:

• Intelligent FAQ software for interactive communication and search on Internet pages
• Generation of suitable response suggestions from the text object management component
• Administration-free operation: email communication provides the learning process
• Integration of synonym lists and evaluation of 'knowledge gaps'
• Language independent, self-learning and multi-client capable
• Real-time monitoring and reporting