Pro-active Chat and Live Web Support to Create Positive Online Experiences

At the point of purchase, you could lose up to 70 percent of your leads if contact options and support are not readily available. WEB SCOUT is the solution.

Organisations regularly loose up to 70 percent of their online customers because contact options aren’t realdily available at the moment of purchase. Mediatrix WEB SCOUT, the pro-active chat solution for live Web support, connects website visitors directly with available customer service staff in a targeted way, based on their browsing behaviour during their visit. The experience of personal contact complemented by text chat messages, video integration or guided online presentations, generates customer relationships, removes purchase barriers and improves conversion rates. Proactive chat and co-browsing from ITyX are ideal tools to bridge the value promise of providers from the traditional contact centre model into the virtual world of the Internet.

Mediatrix WEB SCOUT is a module from ITyX' series of Response Management solutions and uses the technology components Web-Radar (customer value-oriented approach) and Co-Browsing. Mediatrix WEB SCOUT can be operated as a stand-alone solution or combined with other ITyX solution modules in one application platform: email, letter, proactive chat, social media and call tickets all in one agent application.

Benefits of Mediatrix WEB SCOUT:

• Analysis of visitors' behaviour on Internet pages connected to WEB SCOUT
• Pro-active approach of valuable visitors: "Can we help?"
• Generation of positive service experiences at the time of the purchase decision
• Exchange of chat messages, files and images
• Website push and co-browsing to conduct customer consultations
• Real-time monitoring and reporting