The Self-Learning Digital Mailroom for Invoice and Incoming Mail Processing

Measured by cost per unit and response speed, the traditional letter is the least efficient channel in Customer Interaction Management. Thanks to automated methods, a digital mailroom offers enormous potential for the reduction of transaction costs and acceleration of business processes. Mediatrix MAILROOM, the self-learning digital mailroom from ITyX, analyses incoming letters, forms or invoices, automatically identifies customer data and key words, enriches customer transactions with information from third-party systems, automatically distributes and prioritises them according to business processes and staff availability and skills.

Mediatrix MAILROOM is a module from Input Management solutions and uses the technology components for Classification, Extraction und Fuzzy Search. Mediatrix MAILROOM can be combined with all ITyX solution modules in one application platform: email post, fax, proactive chat and call tickets all in one agent application.

Benefits of the Self-Learning Digital Mailroom:

• Classification of incoming letters, forms and invoices
• Identification and extraction of relevant customer data and key terms
• Customer value-oriented transaction processing (Social Customer Score)
• Automatic enhancement with customer/process relevant data from third-party systems
• Prioritisation and skill-based routing to available staff
• Maintaining escalation and service level processes
• Language independent, self-learning and multi-client capable
• Real-time monitoring and reporting