Automatic Data Capture of Routine Tasks

When processing customer transactions via email, post, fax and web forms, too many processing steps prevent efficient automated processing. Employees are forced to copy data manually in order to enter them at length in the data entry screen of third-party systems. Mediatrix VIRTUAL AGENT, the solution for automatic data capture, copies capture processes on a virtual desktop and executes them automatically (Screen Scraping). In this way, existing check routines in the target systems are adopted, the development of complex interfaces and test routines can be dispensed with and all previous cost and labour intensive capture works can be executed fully automated in the Input Management.

The automatic data capture is a scalable feature within the ITyX' Input Management platform and uses the technology component of Extraction. Mediatrix VIRTUAL AGENT can be combined with all ITyX solution modules and automates any type of routine data capture safely, fast and efficiently.

Benefits of Mediatrix VIRTUAL AGENT:

• Automatic transfer of business transactions: Capture of application and master data
• Reliefs staff from routine tasks
• Use of existing check routines in target systems
• Error avoidance: routing to available staff for checks
• No adaptations and extensive development of interfaces required