Solutions for Intelligent Digital Correspondence Management

ITyX Mediatrix solutions are based on technologies that learn the behaviour of selected employees during information evaluation and processing of digital correspondence. This is how we develop dynamic, administration-neutral knowledge for automated processing of recurring business processes via email, letter, fax, SMS, web and social media.

Combined with the workflow management in ITyX' integration platform CONTEX, ITyX created an ECM platform that is unparalleld in type (self-learning), scope (across channels) and extent of unique features within the international technology sector.

Mediatrix solutions are designed for the digital correspondence management of medium sized to large organisations. Each solution module is one of the most powerful software solutions in the market place in its own right. Individual modules are transaction-safe, and can be operated as 'stand-alone' product, or as part of the ECM platform - also known as SaaS (Software-as-a-Service).

ITyX Solutions for Strategic, Intelligent Correspondence Management:

• Digital Mailroom: Capture, optimisation, analysis and processing of documents
• Email Response: Classification, distribution and response of email, social media
• Web Self Service: Automated replies/response suggestions to customer enquiries, avoiding minor and repetitive queries
• Pro-active Chat & Web-Support: Advice and help for select visitors to your Internet pages
• Document Capture: Automated processing of invoices and forms
• Data Capture: Intelligent data capture and transfer into third party systems (Screen-Scraping)
• Knowledge Management: self-learning, process enrichment, knowledge building
• Process automation using self-learning AI