Cirquent and ITyX expand partnership

In addition to consulting, conceptional design, integration and implementation of ITyX solutions, Cirquent will now also act as an authorised reseller.

The ITyX Group has already entered into a cooperation agreement with Cirquent GmbH. The two companies have previously worked jointly for several months on the implementation of a large integration project in Customer Experience Management (CEM) and Enterprise Content Management (ECM).
The new cooperation agreement allows Cirquent, who are part of the Japanese IT conglomerate NTT Data, to be an authorised reseller of the solutions modules of the ITyX platform.

Cirquent is a specialist in conceptional design, implementation and operation of intelligent and future-proof IT systems that optimise business processes in large organisations. The company has around 1,500 employees in offices in Germany, Austria, Switzerland and the UK. This cooperation draws on valuable skills within both organisations in the intelligent analysis, distribution and processing of incoming communication via email, letter mail, web and social media in the growth market ECM.

Customers expect a fast and comprehensive response to their communication

Cirquent focuses on customer-oriented consultancy in areas such as business intelligence, business process management and customer management. ITyX’s adaptive capture and automatic processing of text based customer communication in multi-channel management leads the way in this area. “The constant availability of the internet, regardless of location, means that organisations have to manage a flood of digital customer interactions from various channels,” explains ITyX director Andreas Klug. “There is also a change in customer expectation: consumers expect responses to their communication almost in ‘real time’. Only organisations, that can systematically analyse content and route those automatically to the correct business processes, can deal with this dynamic.”

In addition to the distinctive scientific methodology of text mining and content analysis, ITyX offers the most comprehensive portfolio available in the market place. All text channels – from document to intelligent web self service can be used to neatly bring together customer care, marketing and incoming mail on one platform.

The changing Service Economy

“The service economy has changed more in the past five years than the previous 50 years due to email, web and social media.” explains Andreas Klug. “The demand for intelligent, dynamic, adaptive solutions for fast and binding communication grows rapidly. We are delighted that we have found in Cirquent a professional partner in all aspects for large projects.”

Cirquent will present a selection of ITyX solutions to a trade audience at the E-world energy & water in Essen from 7 to 9 February 2012.

Cirquent
Cirquent are part of the Japanese IT conglomerate NTT data, offering 40 years consulting experience that span the entire value-added chain for banks, insurance companies, manufacturing, telecommunications, service, logistics and energy providers.

In addition to sector oriented strategy and process consulting, the portfolio includes conceptional design, integration and implementation of technology that support business processes as well as the operation and maintenance of IT systems. As an NTT Data company, Cirquent also offers its customers access to the worldwide resources of Japan’s largest IT service provider.

Renowned companies such as the BMW Group, Commerzbank, Deutsche Post, Deutsche Telekom, Munich Re or RWE value Cirquents high sector specific expertise in processes, methodologies and technologies.

ITyX
Founded in 1996, ITyX is one of the leading solution providers in the customer care and ECM market. Based on methodologies of artificial intelligence (AI), ITyX developed the module solutions of the Mediatrix product family, that capture, analyse, classify, validate and process text based information through all channels (email, internet, letter, fax, SMS, social media).

Reputable organisations such as Air Berlin, Bosch Communication Center, Conrad, DEVK, HUK Coburg, Infineon, Ikea, Samsung, Simyo, UniCredit Direkt Services rely on ITyX’s adaptive solutions when realising their digital information and communication strategy.