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24. 02. 2012
Intelligent ECM Automation: ITyX demonstrates a new Generation Mailroom Solution at CeBIT in Hanover
The technology specialist puts the spotlight on an adaptive, multi-channel ECM approach for email, letter, web and social media
‘Intelligent ECM Automation’ is the theme ITyX’s CeBIT exhibition. ITyX will showcase its ECM platform solution modules, which were developed for...
Details10. 02. 2012
Service of a New Generation: ITyX at CallCenterWorld 2012
Introducing a New Generation Multi-Channel Response Management for Email, Letter, Web and Social Media in Berlin from 28.02. to 01.03.2012
'All Channels – One Platform' is the theme of ITyX’s presentation of its solutions modules for multi-channel response management at this year’s...
11. 01. 2012
Cirquent and ITyX expand partnership
In addition to consulting, conceptional design, integration and implementation of ITyX solutions, Cirquent will now also act as an authorised...
07. 04. 2011
ITyX acquires VERA Response Software
This acquisition rounds off the AI response management specialist's Enterprise 2.0 software portfolio with an entry-level solution
ITyX has just announced the acquisition of VERA. The solution "Virtual Email Response Assistant" - in short, VERA - is one of the market...
10. 03. 2011
Personal Customer Service Online: The Travel World of Stuttgart Flughafen
Increased Customer Service thanks to Live Chat at www.flughafen-stuttgart.de
Visitors to the online travel world of Stuttgart Airport have now another channel option to get support for their travel planning. With one...
03. 03. 2011
Customer Experience Management: ITyX launches Initiative for Customer Service 2.0
The interactive website fahrplan2null.cc demonstrates the relevant aspects of modern customer communication and profitable customer experience management
At CallCenterWorld 2011 ITyX launched a new Initiative for Customer Service 2.0. On the interactive page www.fahrplan2null.cc, whcih is in...
28. 01. 2011
New Multi-Channel Platform from ITyX
Their latest product release enables strategic communication management for service experiences via email, call, letter and web
New Multi-Channel Platform from ITyX
ITyX, the technology provider for self-learning input and response software solutions, has announced the...
21. 01. 2011
Customer service 2.0: ITyX lights an innovation firework at CCW 2011
Customer oriented transaction processing and customer experience management take centre stage during ITyX’s show during Call Center World in Berlin
ITyX welcomes you again to the 13th International Congress and Exhibition for Customer Experience Management. This year sees ITyX light up the arena...
18. 01. 2011
ITyX and 4Com Collaboration
4Com have broadened their solutions for customer communication with email, self-service, online chat and social media provided as Software as a Service (SaaS)
Working in close collaboration, 4Com will offer ITyX’s intelligent input and response management solutions alongside its existing voice portfolio as...
09. 11. 2010
ITyX exhibits at the UK’s premier Contact Centre Exhibition & Conference
ITyX will showcase its intelligent response solutions for customer service centres at the forthcoming Call Centre & Customer Management Expo in...
16. 08. 2010
ITyX simplifies Tweet Response Management
Organisations are faced with an ever increasing amount of messages about brands, products and services using the social media platform. Technology...
12. 05. 2010
ITyX and Fraunhofer Institute develop new Technologies for self-learning Data Extraction
New self-learning processes improve the recognition rate of required information from letter mailings and accelerate incoming mail processing
The Fraunhofer Institute for Intelligent Analysis and Information Systems IAIS and ITyX have developed a solution for the automatic extraction of...
09. 03. 2010
ITyX launches the VIRTUAL AGENT to automate back office processes
Software solutions specialist ITyX has just released Mediatrix VIRTUAL AGENT. This new product captures, validates and transfers data automatically...
08. 02. 2010
Brand Owners join Social Media Pilot to improve Online Customer Engagement
ITyX, a software development and systems integrator, will announce this week the launch of COMCRAWLER at CallCenterWorld 2010 in Berlin, Germany.
This new social media analysis and evaluation tool monitors where and how often a brand or organisation is mentioned. The COMCRAWLER’s strength is...
27. 11. 2009
Generation Internet demands Contact Center
The social media revolution leads to a new drive in customer communication
The ever increasing digitalisation of communication provides new challenges for service oriented organisations and brands. The drivers of this...
25. 05. 2009
ITyX expands with UK subsidiary
One of Europe’s leading technology providers of self-learning software chooses Newcastle upon Tyne as its UK base
ITyX, a system integrator for digital service solutions, has just announced the opening of a new office in Newcastle upon Tyne. This is the latest...
12. 07. 2008
Self-learning Software Solution Automates Processing of Incoming E-mail, Letter Mail, Fax, Etc.
ITyX is already known for its leading solution for intelligent e-mail processing at contact centers. At Call Center World 2009 in Berlin, the...
