Input and Response Management in One Multi-channel End-to-end Service Platform

With ITyX solutions, medium and large organisations are able to manage, distribute and automatically process text-based customer communication received by email, call, letter, fax, FAQ, chat and social media across all channels on one AI-based communication platform.

CONTEX Platform

Reduce Costs and Exceed Customer Expectations with ITyX Solutions

ITyX' digital service strategy allows you to automate mundane tasks and create time and space to deliver exceptional service that exceeds your customers'  expectations.

Digital Service Strategy

ITyX' Input Management Classifies Incoming Mail with Dynamic AI Methods

The next generation mailroom: MAILROOM from ITyX helps you process incoming mail automatically - independently of channel (letter, email) and structure (free text, form). ITyX' AI learns the behaviour of your staff during information evaluation.
Mediatrix MAILROOM

Customer Value Oriented Transaction Processing and Social CRM for Loyal Customer Relations

With the Social Customer Score from ITyX you can identify messages and opinions from relevant consumers on social networking sites. This allows you to prioritise transactions and create a targeted and strategic Customer Interaction Management system, ensuring customers have positive service experiences.
Mediatrix COMCRAWLER

Pro-actively Win Online Customers with the WEB SCOUT from ITyX

Ironically, while you are planning expensive outbound and direct marketing campaigns, you might be neglecting potential customers browsing your Internet pages. At the point of purchase, you could lose up to 70% of your leads if contact options and support are not readily available. WEB SCOUT is the solution.
Mediatrix WEB SCOUT