Strategic BPO Software: Shared Service Platform Onsite or in the Cloud

Sharing a service platform with an external service provider can create the most efficient solution for handling tasks that are not part of an organisation's central value creation. With the CONTEX platform this can be done for individual tasks as well as complete business processes. From basic mail scanning, to the qualification of missing customer addresses in Output Management to outsourcing master data changes - all areas of customer communication can be centrally managed via the shared service platform and processed off-site - independent of the channel, category or task.

It doesn't matter what your distribution processes involve, the systems can be used independent of the platform or your related projects. The BPO software can be used either onsite, completely or in part modules, or out of the cloud as SaaS (Software as a Service). The charging of BPO services, like the platform itself, is based on transactions, to the split second. This transparency and flexibility represents the foundation for Enterprise 2.0.

Benefits of the CONTEX Platform for the BPO Strategy:

• Secure, scalable and highly flexible operation as an on-site platform or SaaS
• Monitoring of business processes and individual tasks using internal/external resources
• Managing of execution of transaction-secure business processes across system boundaries
• Automatic routing of business processes and partial tasks to 1st / 2nd Level
• Transparent charges for service provider activities