Strategic Input Management – Intelligent Document Capture

With the CONTEX platform from ITyX, all incoming documents are captured in Input Management and transformed into usable data for your defined business processes. Input Management offers bespoke methods of document capture that integrate with all your business requirements. The Enterprise Mailroom from ITyX then becomes a central processing platform for the complete digitalisation of the mailroom of your organisation's mailroom: from document capture to transaction processing to the archived business case - the entire data lifecycle can be mapped with ITyX solution modules.

At the core of the Input Management Platform, the CONTEX designer handles all of the processing of documents within the organisation.

• Sources (from where is the transaction imported?),
• Classification (Which type of business transaction is being handled?),
• Extraction and enrichment (who is inquiring and what data is required) and
• Export (which processes have to be initiated?)

are configured and managed in real-time - even beyond system boundaries. Important modules of the Input Management platform for document capture are Mediatrix MAILROOM (transaction processing) and Mediatrix VIRTUAL AGENT (automatic data transformation).

Benefits of the CONTEX Platform for strategic Input Management:

• Management of all operating conditions and business processes in real time with the CONTEX designer
• Integration via web services (XML), ODBC, JDBC, message queues, native to third-party systems
• Processing of TIFF multipage, JPG, PDF, PDF/A, DOC, DOCX, PPT, email, SMS etc.
• 70 function modules to process incoming mail (OCR, image enhancement, barcode readers / print etc)
• Integration of full page OCR and zone OCR in one process
• Link up to existing directory services (LDAP, AD)
• Link up to data bases (MS SQL Server, MySQL, Oracle) and standard archive
• Social Customer Score as prioritising routing criteria
• Scalable, transaction-secure and highly accessible operation