Dual Value Creation: Automated and Dynamic Parts in ECM

In its development, the ECM platform from ITyX follows the organisation principles of dual value creation as described by physicist and management consultant Dr Gerhard Wohland, manager of the ITyX-Institute for Dynamic Robust High Performances. In core areas of the ECM there are automated parts (for simple repetitive tasks such as sorting of forms) as well as parts that require talent (we call this high dynamic, for example when dealing with a complaint). Through its adaptive approach, the ECM platform from ITyX determines on the basis of applied AI, which tasks during document processing can and should be automated.

Benefits of the CONTEX Platform for the Dual Value Creation:

• Repetitive tasks with low dynamic are learned by AI and automated
• Free space is created for tasks with high dynamic (handling of difficult transactions)