ECM Platform for Planning and Managing all Communication Processes

All of ITyX' solution modules can seamlessly be merged in the CONTEX ECM platform. As workflow and integration module, the ECM platform connects the AI Technology Module with the Mediatrix Solutions, forming a comprehensive end-to-end solution: from data capture to transfer and management in business processes and third party systems.

The ECM (Enterprise Content Management) platform strengthens the innovation and sustainability of your organisation. It offers an integrated solution to merge all communication channels (email, letter, web, social media) and their real-time management and automated processing inside and outside the organisation.

The ECM Platform from ITyX as a Strategic Multi-Channel Solution:

• Input Management: Capture, analysis and processing of documents
• Response Management: Prioritisation, routing and response to customer enquiries
• Dual Value Creation: an optimum distribution of tasks to 1st and 2nd Level
• Automation of mundane and recurring sub-tasks
• Management and outsourcing of business processes and/or individual tasks
• Platform independent integration with third-party systems (ERP, CRM, Archive)