The ITyX Network

4Com is one of the leading service providers for telecommunications, routing systems and premium services. We offer a wide range of solutions for inbound and outbound communication in contact centers by the SaaS-Model. Our key products are the Virtual ACD, the Virtual Power-Dialer, intelligent routing services and automated self-services.

4Com develops integrated customer solutions for premium services, ACD-, Dialer- and IVR-Systems as well as Self-Services for well-known customers of different lines of business. In the first place are customer focus and highest quality standards. Excellent customer service and a high flexibility are for granted.

4Com GmbH & Co. KG

The Dutch service providing company Bluepond B.V. is the exclusive owner of a software allowing for labor-intensive administrative tasks within large organizations to be automated by means of deploying virtual employees. Bluepond International B.V., a subsidiary of Bluepond B.V., is responsible for expanding the business outside of The Netherlands.

Operational Excellence; providing tailor-made digital agents with unlimited scalability for improving quality and flexibility while reducing process costs at the same time. Bluepond is able to automate process flows across multiple systems  in the short term and without investments, thus setting free valuable financial and human resources for added-value initiatives and tasks.

Bluepond International B.V.

Cirquent offers first-class consulting throughout the entire value added chain for banks, insurance companies, telecommunications, and manufacturing companies. The services portfolio of the consulting company includes: industry-oriented strategy and process consulting; conceptual design; integration and implementation of individual solutions aimed to support business processes as well as the operation and maintenance of IT systems.

Cirquent offers first-class competences in industry-specific processes, methods and technologies – in the areas of customer management, contact centres, finance transformation and application management. Cirquent’s goal is to deliver solutions tailored to the individual requirements of customers, to achieve more efficient business processes, increased business success and reduced costs.

Cirquent GmbH

At Fraunhofer IAIS, experts explore and develop innovative systems designed to analyze data and to make information available. Its staff of about 260 supports companies and organizations in optimizing products, services and processes as well as in realizing intelligent information and knowledge management. 

The research and development activities performed by Fraunhofer IAIS are defined by the following business areas:

• Marketing, Market Research & Media Analysis
• Business Planning & Controlling
• Digital Media Asset Management
• Process Intelligence
• Preventive Security
• Spaces for High-Tech Experience

In the field of research, Fraunhofer IAIS focusses on machine learning, multimedia pattern recognition, visual analytics, process intelligence and cognitive robotics.

Fraunhofer IAIS

INLOQ Voice Solutions was founded in December 2002. The basis of the company is a close cooperation with partners that are successful in their areas for years. INLOQ Voice Solutions is a full-service provider for communication and information and leads its process to the  needs of the customers.

INLOQ Voice Solutions offers speech-recognition, text-to-speech, speaker and language recognition and Multi Channel Input & Response Management Software. Additionally the offering contains services and support from the idea to the finalized project. INLOQ technology stands for successful and purposeful communication in and also outside of companies.

INLOQ Voice Solutions

Swisscom IT Services is one of the leading Swiss providers for the integration and operation of complex IT systems. Together with its subsidiary Finance Services, Swisscom is the leading IT provider for the Swiss financial sector. The Group employs around 2’700 staff and generates annual revenues of CHF 850 million with over 300 customers.

In the market segment «Client Facing Solutions (CFS)» the company offers extensive CRM know-how and project experience. The CFS competence center covers a wide range of CRM topics: strategic assignments, continuous target group and customer care concepts, operational customer relationship management and application management.

Swisscom IT Services

The unoso GmbH & Co. KG specializes in Open Source, licensed applications and customized software. Areas of spezialization include, but are not limited to, enterprise portals, knowledge management, information search, unified communication and collaboration. The three factors of our success: flexibility, continuity and, above all, absolute customer orientation.

We support our clients through qualified consulting, design, software development, software integration, mobile apps, as well as training, operations & service. In addition to Open Source, we also offer SaaS-Solutions, licenced software solutions, and custom software development and integration.

unoso GmbH & Co. KG