What Our Customers Say About Us

"You get the best email service from DEVK! We are delighted about the outstanding study result and thank our staff and the team from ITyX. Our joint efforts have achieved that DEVK also offers excellent customer service in the digital service channels. "

Manuel Breuer, E-Business and Online-Service Manager
DEVK Versicherungen

[ DEVK is the winner of the study “Email Service of the
Industry” of cerasus consulting GmbH, August 2008 ]

"Mediatrix is very impressive. It makes it possible for us to activate individual archives and routine processes for defined events in the adaptation process, and still have access to our HOST environment."

Wolfgang Bayer, HUK Coburg

"The Mediatrix solutions allow us to react flexibly to the individual demands of our clients at any time."

"Solutions are clearly arranged and quick to configure. We are meanwhile independently using the email response management system for new clients."

Michael Schneider, Bosch Communication Center GmbH

"The Mediatrix system provides exceptional reliability with excellent performance. We have had no breakdowns in the 24 months we have been using it."

"Being able to comprehensively intervene in the workflow configuration and even utilise our own code has given us the ability to also conduct internal email workflows through Mediatrix. In short, we are extremely satisfied and do not regret our decision to use ITyX."

Daniel Wink, UniCredit Direct Services

"We have our enormously increased email volume superbly under control."

Katrin Hurtig, Air Berlin

"We took Mediatrix into service within two days at our call centre provider and replaced the old email response management system. ITyX has proved itself to be innovative, highly flexible and reliable. We are now also using the enterprise knowledge management solutions from ITyX successfully."

Harald Lehmann, Manager Call Center Services at Infineon Technologies AG